Cancellation Policy

If you cancel, a processing fee of 2% of the amount you paid, plus 18% GST, is deducted from your refund. Koha Consultants Private Limited charges this fee and bills it separately.

• This policy applies to all bookings made directly with us, unless a different cancellation policy is stated on the property listing and in the booking confirmation. Bookings made through Airbnb or other platforms follow that platform's cancellation policy.
• If you cancel within 48 hours of booking and at least 7 days before check-in, the cancellation charge is 10% of the Booking Value or the charge applicable otherwise, whichever is lower. If check-in is less than 7 days away, the 48-hour rule does not apply.
• Cancel within 24 hours of booking (before check-in) and no cancellation charge applies. Only the processing fee is deducted. This applies to short and long stays, including bookings made less than 7 days before check-in. After 24 hours, the remaining Standard plan bands apply. No-shows and past check-in dates are excluded.

If you cancel, a processing fee of 2% of the amount you paid, plus 18% GST, is deducted from your refund. Koha Consultants Private Limited charges this fee and bills it separately.

• This policy applies to bookings made directly with us for dates where this Strict policy is stated on the property listing and in the booking confirmation. Bookings made through Airbnb or other platforms follow that platform's cancellation policy.
• If you cancel within 48 hours of booking and at least 7 days before check-in, the cancellation charge is 10% of the Booking Value, whatever the length of stay. If check-in is less than 7 days away, the 48-hour rule does not apply.