Who we are
This Privacy Policy explains how Koha Consultants Private Limited (CIN U74999TG2022PTC163244), 3-30/15, Sugunakar Rao Nagar, Puppalaguda, Hyderabad, Telangana 500089, operating under the brand "Mago" ("Mago", "we", "us"), collects, uses and shares personal data when you use our website or app, contact us, make an enquiry or booking, or stay at a property listed on Mago.
What we collect and why
| Personal data | Why we use it |
|---|---|
| Name, mobile number, WhatsApp number, email address and messages you send us | To respond to enquiries, make and manage bookings, communicate about your stay and, unless you opt out, send updates and offers |
| Booking details: property, dates, number of guests, age-policy confirmation, occasion and requests | To make and manage your booking and run your stay |
| Payment details: amount, payment mode and transaction reference (card, UPI and bank details are processed by our payment partner, Razorpay) | To take payments and process refunds |
| Invoice details: name, address, and GSTIN or PAN where required | To issue invoices and meet tax and accounting obligations |
| Government-issued photo ID of adult guests (passport and visa for foreign nationals) and signed property declarations | To register guests at the property and comply with police and legal requirements |
| Guest register entries, and records of damage, incidents or complaints, including photographs | To run your stay safely, resolve issues and handle claims |
| CCTV footage from the property, where shared with us | For safety and security, and to handle incidents or legal requests |
| Device and usage data: IP address, browser and device type, pages visited, cookies and app usage | To operate and improve our website and app and prevent misuse |
| Reviews and feedback | To improve our services |
We share personal data only as needed for the purposes above, with:
- the property owner and on-site staff of the property you book, to prepare for and run your stay and register guests;
- Razorpay, our payment partner, to process payments and refunds;
- messaging, email and calling service providers, to send you booking messages and offers (they receive contact details and message content only);
- hosting and IT service providers that run our website, app and systems;
- accountants, auditors and tax advisers, for invoicing and tax filings (invoice and payment records only);
- third-party booking platforms, for bookings made through them; and
- police, government authorities, legal advisers and courts, where required by law or to establish, exercise or defend legal claims.
We do not sell your personal data.
Security
We use reasonable security practices and procedures to protect personal data, as required under applicable law.
Updates and offers
When you share your contact details with us, whether or not you complete a booking, we may send you updates and offers by WhatsApp (including broadcast messages), SMS, email and phone calls. You can opt out at any time, for any one channel or all of them, by writing to support@magostays.com from your registered email or mentioning your registered mobile number. We will act on your request within 7 working days. For SMS, you can also use the opt-out option included in our promotional messages, or set your preferences with your telecom operator (for example through 1909 or your operator's Do Not Disturb service).
Offer emails
Our offer emails contain a small image and tracked links, so we can see whether you opened an email or clicked a link in it. We use this only to measure which offers work and to send you fewer emails if you stop reading them: if you haven't opened our emails for several months, we ask once whether you still want them, and stop if you don't answer. Every offer email has a link to get fewer emails and a link to unsubscribe in one click.
Contact and grievances
Grievance Officer: Aman Rao
Email: grievance@magostays.com
Address: Koha Consultants Private Limited, 3-30/15, Sugunakar Rao Nagar, Puppalaguda, Hyderabad, Telangana 500089
To access, correct or erase your personal data, withdraw consent or raise a grievance, write to the Grievance Officer. If you are not satisfied with our response, you may approach the Data Protection Board of India.